Terms & Conditions

Last updated: 24 July 2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the website, booking platform, and related communications operated by Bali Racquet Society (“BRS,” “we,” “us,” or “our”) (together, the “Service”). BRS is a racket-sports club and booking platform based in Bali, Indonesia, operating its own courts and sessions directly — this is not a marketplace for third-party venues.

By creating an account, making a booking, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. Eligibility and Accounts

You must be able to form a legally binding agreement to create an account and make bookings on your own behalf. If you are booking or registering a minor for a session (for example, a coaching program), you must do so as the minor's parent or legal guardian, and you accept these Terms on their behalf.

You are responsible for:

  • Providing accurate, current, and complete information when creating your account or making a booking
  • Keeping your contact details (email, phone, and WhatsApp number) up to date, since we use them to verify your identity and send booking-related communications
  • Maintaining the security of your account, including any device or session through which you access the Service
  • All activity that occurs under your account

Passwordless Sign-In

BRS uses passwordless sign-in — verification codes and sign-in links sent to your email or WhatsApp number — rather than a traditional password. You are responsible for keeping access to your email and WhatsApp number secure, since these are the means by which your identity is verified.

If you believe your account has been accessed without your permission, contact us immediately using the details in the “Contact Us” section below.

3. Bookings

When you book a court, session, or program through the Service:

  • A booking is provisionally held for a limited time while you complete payment. If payment is not completed within that window, the held slot may be released and offered to other members.
  • A booking is confirmed once payment has been successfully processed, unless we state otherwise for a specific booking type.
  • You are responsible for reviewing all booking details (court, date, time, add-ons) before completing payment, as bookings are confirmed based on the information provided at checkout.
  • BRS may need to change or cancel a booking due to operational needs, maintenance, safety concerns, weather, or circumstances beyond our reasonable control. Where this happens, we will notify you and offer a reasonable alternative, refund, or credit as appropriate.

4. Payments

Payments are processed through our third-party payment processor. Accepted payment methods are displayed at checkout and may include e-wallets, QRIS, and card payments, depending on availability. BRS does not store your full card number or bank account credentials — payment credentials are handled directly by our payment processor.

You agree to pay all fees associated with a booking at the time of checkout, including any applicable taxes and service charges disclosed before payment.

5. Cancellations, Rescheduling, and No-Shows

  • Self-service cancellation — you may cancel a confirmed booking yourself through your account up until 24 hours before the scheduled start time. Cancellations made within this window through self-service may not be eligible for a refund.
  • Refund method — where a cancellation qualifies for a refund, the amount is credited to your BRS account wallet rather than refunded to your original payment method. Wallet credit can be used toward future bookings.
  • No-shows — if you do not attend a confirmed booking and have not cancelled it in accordance with this section, the booking is treated as a no-show and is not eligible for a refund or credit.
  • Membership-hour bookings — if a booking was paid for using membership hours rather than a direct payment, an eligible cancellation returns the hours to your membership balance rather than issuing a wallet credit.
  • Changes by BRS — if BRS cancels or reschedules your booking (see “Bookings” above), you will be offered a refund, credit, or alternative slot, and the self-service cancellation window above does not apply to changes we initiate.

Scope of These Messages

These are transactional communications necessary for your account and bookings to function, and you cannot opt out of them while maintaining an active account, since they are how we verify your identity and confirm your bookings. If BRS introduces separate marketing or promotional messages, we will provide a distinct opt-out for those specifically.

Message delivery over WhatsApp is subject to Meta's WhatsApp Business Platform policies, including template-approval and messaging-window requirements, which may affect when and how certain messages are delivered.

7. Acceptable Use

You agree not to:

  • Provide false, misleading, or another person's information when creating an account or making a booking
  • Use the Service for any unlawful purpose, or in a way that infringes the rights of others
  • Attempt to circumvent booking limits, verification steps, or security measures
  • Interfere with the normal operation of the Service, including through automated booking tools (“bots”), unless expressly authorized by BRS
  • Use BRS facilities in a manner inconsistent with their intended use, or in a way that endangers other members, staff, or guests
  • Harass, threaten, or abuse other members, coaches, or staff through the Service, WhatsApp, or in person

8. Suspension and Termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive behavior, misused the booking system, or created risk to BRS, our staff, or other members. Where practical, we will provide notice and an opportunity to address the concern before suspension.

You may close your account at any time by contacting us. Closing your account does not entitle you to a refund of amounts otherwise non-refundable under “Cancellations, Rescheduling, and No-Shows” above, and outstanding bookings will be cancelled in accordance with our cancellation terms.

9. Service Availability

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. The Service may be unavailable from time to time due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any inconvenience or loss resulting from temporary unavailability of the Service, except as required by applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, BRS is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including loss of data, loss of enjoyment, or missed bookings resulting from circumstances outside our reasonable control. Our total liability for any claim relating to the Service is limited to the amount you paid for the specific booking giving rise to the claim, except where applicable law does not permit such a limitation (for example, in cases of gross negligence, willful misconduct, or personal injury caused by our facilities).

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold BRS harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Service, or your use of BRS facilities in a manner inconsistent with their intended purpose, to the extent permitted by applicable law.

12. Governing Law and Disputes

These Terms are governed by the laws of [INSERT GOVERNING JURISDICTION], without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service will be resolved in accordance with [INSERT DISPUTE RESOLUTION MECHANISM], subject to any mandatory consumer-protection rights you may have under applicable local law.

13. Changes to These Terms

We may update these Terms from time to time. We will update the “Last Updated” date above when we do, and where changes are material, we will provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms can be directed to: