Privacy Policy

This Privacy Policy explains how Bali Racquet Society (“BRS,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, booking platform, and related communications (together, the “Service”). BRS operates a racket-sports club and booking system in Bali, Indonesia, and this policy applies to anyone who creates an account, books a court or session, or otherwise interacts with us through the Service, WhatsApp, or email.

This is not a marketplace connecting independent third-party venues — BRS is a single operator, and the courts, sessions, and facilities you book belong to and are run by BRS directly.

By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

We collect information in three ways: what you give us directly, what our systems generate automatically, and what we receive from third parties who help us operate the Service.

Information you provide directly:

We use the information we collect for the following purposes:

We process your information for these purposes because doing so is necessary to provide the Service you have requested, to run our business responsibly, or because you have given us your consent (for example, by verifying a WhatsApp number). Where local law requires a more specific legal basis for processing, we will identify and rely on that basis as applicable — this policy is written in general terms and is not a substitute for jurisdiction-specific legal advice.

BRS uses WhatsApp (via the Meta / WhatsApp Business Platform) and email as core communication channels for account verification and service-related messages. Specifically:

These are service-related, transactional communications — they are necessary for your account and bookings to function, and are not optional marketing messages. If we ever introduce promotional or marketing messages by WhatsApp or email, we will provide a clear way to opt out of those specifically, separate from transactional messages.

Message content you send us — for support, booking questions, or account requests — is retained as part of our customer support records for the period described under “Data Retention” below.

We do not sell your personal information. We share information only with service providers who help us operate the Service, and only to the extent necessary for them to perform their function:

We may also disclose information where required to do so by law, to protect the rights, safety, or property of BRS, our users, or the public, or in connection with a business transaction such as a merger or transfer of assets (in which case we will take reasonable steps to ensure your information continues to be protected).

We retain your information for as long as your account is active, and for a reasonable period afterward to meet our accounting, legal, tax, and dispute-resolution obligations. Booking and payment records are generally retained longer than routine account data because businesses are commonly required to keep financial and transaction records for a minimum period under local law.

When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it, except where we are required to retain it by law.

BRS uses a small number of cookies that are necessary for the Service to function — for example, to keep you signed in, to hold your court reservation while you complete checkout, and to remember basic interface preferences. We do not currently use third-party advertising cookies or cross-site tracking technologies.

If we introduce analytics or additional tracking in the future, we will update this policy and provide appropriate notice and choices, consistent with applicable law.

We take reasonable technical and organizational measures to protect your information, including encrypted connections, access controls, and monitoring for suspicious account activity. We use verification steps (such as one-time codes) to help confirm that requests to sign in or change account details genuinely come from you.

No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately using the details below.

BRS operates in Indonesia, and our service providers may process information in other countries. Where your information is transferred outside the country in which you are located, we take reasonable steps to ensure it continues to receive an appropriate level of protection, consistent with applicable data protection law. This policy does not constitute legal advice on cross-border transfer requirements in any specific jurisdiction.

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of the information we hold about you, and to object to or restrict certain uses of it. You can:

We will respond to legitimate requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request, and some information may need to be retained where required by law (for example, financial records).

The Service is intended for use by adults capable of entering into a booking arrangement. We do not knowingly collect personal information directly from children. If a booking or account involves a minor (for example, a young player registered for a coaching session), the responsible parent or guardian must create and manage the account, provide any required information, and agree to this policy on the minor's behalf. If we become aware that a child has independently created an account without appropriate parental involvement, we will take reasonable steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, our Service, or applicable law. We will update the “Last Updated” date above when we do, and where changes are material, we will provide additional notice (such as an email or in-app notice).

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: